Ericsson Employment Offer

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one.

CSI SERVICE DELIVERY MANAGER HUB
REQ ID: 55226

JOB SUMMARY
To accelerate service delivery, efficiency and performance within and between Operations in the Regions, Global Service Centers and Global Competence Hubs. Support the delivery force to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models and support, deployment programs and common structures. Identify and execute improvements within the global service delivery organization.

Secure close cooperation with the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade Ways of Working, Competence and Knowledge Management practices. The intention of this job role is also to develop, deploy and implement ESDM in line with the service delivery strategy to create an environment that supports global efficiency and profitable growth.

RESPONSIBILITIES & TASKS
Manage and Support Service Delivery
Maintain delivery models, frameworks, job roles, assessments and strategies
Manage stakeholders on all levels within Global Service Delivery
Deploy and implement Service Delivery Strategy
Drive knowledge transfer

POSITION QUALIFICATIONS
CORE COMPETENCES:
Communication Skills
Sales Process Knowledge
Change & Improvement Management Skills
Negotiation & Argumentation Skills
Project Management Skills
Brand Knowledge & Skills
Presentation Skills
Ericsson Portfolio Knowledge
Fundamental Leadership Competence
Financial Acumen & Skills
Service Delivery Process, Models & Strategy

BEHAVIORAL COMPETENCES:
Creating and Innovating
Formulating strategies & Concepts
Persuading & Influencing
Presenting & Communicating Information
Relating & Networking
Adapting & Responding to Change

MINIMUM QUALIFICATIONS & EXPERIENCE REQUIREMENTS:
Minimum Requirements for the job Service Delivery Management is 2 years of experience of Service Delivery.

Visit to apply: https://jobs.ericsson.com/job/Lagos-CSI-Service-Delivery-Manager-Hub-Nigeria/245148800/