Jobs at Tezza Business Solutions Limited

Tezza Business Solutions Ltd is a “niche” service provider of Software Development, Quality Assurance and Software Testing services. Tezza began its operations as Web Development Company in 2000 in Overland Park, Kansas. Since then, we’ve evolved into a Services-oriented company who only engage in Product development as a value-add service to our customers who continue to appreciate our “Customer First” Service Delivery approach. –

Tezza opened its first office in Kenya in 2009 with a primary goal of building capacity of qualified software development and testing resources to work on outsourced projects from North America. Since 2009, Tezza has grown in size and reputation with over 150 resources and offices in key 4 East and West African countries – Kenya, Nigeria, Tanzania and Uganda. Tezza has now become the #1 QA and Software Testing Company in East Africa providing services to companies within the Banking, Insurance, Healthcare and Telecommunication market verticals.

SERVICE DELIVERY MANAGER


A high-impact Service Delivery Manager function can accelerate progress against critical IT objectives that require a cross-enterprise perspective. The mission (duties and responsibilities) of Tezza’s Delivery Manager is to:

Build and maintain a professional, customer-focused relationship with the client and IT. Serve as the single point of contact representing Tezza to the client for escalations, status on high priority requests / issues, SLA reporting and support process clarification
Set up and facilitate regular account review meetings. Maintain regular communications with Client’s executives and key relationship liaisons. Manage executive level expectations and communications
Drive creation and continued enhancement of SLA reporting, including communication of misses and related process improvements. Ensure that an acceptable quality level of IT service is provided to the client at all times
Understand incident escalations and work with technology teams to provide RCAs in a timely manner. Ensure the appropriate prioritization and closure of incidents. Provide the client with continuous status of problem tickets and service requests
Assist in the scheduling of outages with the client understanding and communicating client impacts to IT management. Communicate real-time outage information to the client. Status the client during the outage. Communicate client impact to IT management.
Participate on the initiation of projects within their client area. Provide input to IT Management regarding client cases for various initiatives. Review current status of projects and programs with client. Prepare and drive implementation of recommendations for improvements
Manage customer service delivery expectations in light of current IT capabilities priorities and staffing
Communicate client area service delivery needs and pain points to IT Management. Facilitate conflict resolution spanning many organizations and / or teams
Continuously evaluate IT efficiency, processes, services, and existing technology effectiveness and interoperability to identify focus areas for improvement. Analyze system and process issues and emerging client requirements for the assigned client units and recommend solutions

REQUIRED SKILLS (MINIMUM KNOWLEDGE, SKILLS AND ABILITIES TO ENTER THE JOB):
An experienced and properly certified IT service delivery manager.
Full understanding of and capacity to lead, manage and innovate in service delivery.
Able to deliver on a unique selling point built around extreme customer satisfaction.
Able to use analytics to improve service delivery.
Very capable of organizing and leading an effective service delivery organization.
Master’s Degree or Bachelor’s Degree and 10 years’ experience
7+ years managing large complex technology projects/programs OR 7+ years as a technology account manager
Experience in an internal or external client-facing role
Solid understand of IT ITIL processes and/or infrastructure operations
Solid communications skills, including at the executive level
Excellent written and verbal communications, presentation skills, and customer relationship skills
Broad and deep knowledge across Information Technology
Superior oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences

APPLICATION DEVELOPMENT MANAGER

A high-impact Application Development Manager function can accelerate progress against critical IT objectives that require a cross-enterprise perspective. The mission (duties and responsibilities) of Application Development Manager t is to

Responsible for Application Development Team’s contributions to the design, development and implementation of organizational software applications.
Responsible for prioritization and task assignment of projects assigned to the Application Development Team.
Participates in departmental strategic and budgetary planning processes; prepares and administers Application Development Team’s operating budget; provides recommendations on policies and goals desired; and implements new/revised programs according to established guidelines.
Coordinates design and code review sessions with team to enable a culture of continuous improvement.
Responsible for creating and adherence to coding standards.
Final accountability for software system architecture and strategy.
Actively pursues issue resolution, and communicates project status/issues to business stakeholders and operational management.
Possesses a broad knowledge of most technical and business resources and uses them to effectively coordinate team members and external resources.
Provide architectural alternative analysis on requests for new systems or major enhancements to existing systems.
Identifies staffing needs, prepares job descriptions, evaluates and mentors staff.

Required Skills (Minimum knowledge, skills and abilities to enter the job):
Proven knowledge on agile development methods from design to delivery and deployment.
Able to manage teams to work on custom software development as well as building platforms for in-house services.
Full understanding of languages, tools and frameworks for rapid application development and deployment.
Broad software technology knowledge and exposure from algorithms, platforms and different languages.
Able to turn our software development team into a crack team.
Able and knowledgeable about software estimation, architectural patterns, tools etc.
Able to use outsourcing judiciously.
Desire work out of Lagos – Nigeria and eventual travel in central Africa
Must have proven knowledge in computer programming language. Including 5 or more years of programming and 5 or more years of management experience.
Must have expert knowledge of the systems development life cycle.
Detail oriented yet also able to think ‘big picture’ and understand the key trends and levers that impact a business.
Ability to handle a high degree of ambiguity, and fast paced change management
Ability to manage multiple projects effectively at the same time and to work effectively under deadline constraints.

SOFTWARE TESTER – GRADUATE TRAINEE

PROGRAM DETAILS
Our Software Testing Trainee Program is a unique opportunity for you to INVEST in your future by allowing us to expose you to the world of software testing and to prepare you for a consulting/freelance opportunity with our company. This $6,000 Training Opportunity is offered freely to candidates selected based on the aforementioned criteria. Please note the following:

THIS IS NOT AN OPPORTUNITY FOR FULL TIME EMPLOYMENT. YOU WILL BE TRAINED TO BECOME A FREELANCE OR CONSULTING SOFTWARE TESTER WHO TEZZA CAN RECRUIT TO WORK ON PROJECTS THAT SPAN 1 MONTH – 2 YEARS IN DURATION.
YOU ARE NOT PAID DURING YOUR TRAINING PERIOD. TEZZA WILL PAY FOR YOUR LUNCH DURING YOUR TRAINING.
YOU ARE NOT EXPECTED TO PAY FOR THE TRAINING. IT IS FREE AND YOU WILL BE ALLOWED TO WORK FOR OTHER ORGANIZATIONS WITH YOUR NEWLY ACQUIRED SKILL SETS. THE ONLY REQUEST IS THAT YOU ALLOW TEZZA TO REPRESENT YOU DURING YOUR JOB SEARCH.
PLEASE NOTE THAT WE HAVE A 95% PLACEMENT RATE FOR OUR TRAINEES. 95% OF THOSE WE TRAIN END UP GETTING PLACED AT A CLIENT SITE WITHIN 1 TO 90 DAYS AFTER TRAINING.

JOB DESCRIPTION
Identifying and subsequently defining the required tests, monitoring the test coverage and evaluating the overall quality experienced when testing the Target Test Items
Review test documentation (scripts/software details) to ensure test instructions are clear prior to commencing testing
Review defects found with the Test Team Leader and/or Project Test Lead
Demonstrate an understanding of wider platform defects/issues (software/hardware) which may impact on the testing of the software
Attend test planning meetings, as required to minimise problems experienced during testing
Participate in ongoing projects and initiatives ensuring that the team processes and procedures are in line with the wider department objectives.

QUALIFICATIONS AND EXPERIENCE
Minimum of First degree in Computer Science, Management Information Systems, Engineering or other related fields
Must have completed the National Youth Service Corps(NYSC)
Knowledge of programming languages such as PHP, C, C#, Java, .NET, and Visual Basic is an added advantage
Exposure to Mobile Application Development
Excellent verbal, interpersonal and written communication skills
Team player with the ability to work in a fast-paced environment
Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy
Sound business ethics, including the protection of proprietary and confidential information
Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Having unquestionable integrity, self-starter, energetic and result driven
Able to work independently and as a part of a team, on several concurrent tasks with changing priorities

IT INFRASTRUCTURE ARCHITECT

A high-impact IT Infrastructure Architect function can accelerate progress against critical IT objectives that require a cross-enterprise perspective. The mission (duties and responsibilities) of Tezza’s IT Infrastructure Architect is to

Provide guidance and leadership by reviewing and critiquing architectural designs within their span of control
Continually build upon existing technical competencies to provide technical leadership to the organization
Ensure high availability, recovery, performance, monitoring and operations design is incorporated across all covered products
Work with other policy and standards owners to develop plans/roadmaps for future technologies and directions
Understand, define and establish an architectural approach to meet privacy and confidentiality requirements, which include:
Define any and all requirements that could influence hosting decisions based on data privacy or confidentiality
Define requirements that could lead to a distributed data solution
Responsible for server hardware, OS storage and build specifications – including load balancing and clustering including:
Define hardware sizing to meet application requirements and associated capacity requirements
Design load balancing and clustering requirements/solutions as per architecture standards
Execute and implement defined standards and best practices as agreed through the Enterprise IT Architecture process, which includes application, infrastructure, data and security requirement

REQUIRED SKILLS (MINIMUM KNOWLEDGE, SKILLS AND ABILITIES TO ENTER THE JOB):
Able to design enterprise infrastructure architecture to provide best value and performance for customers for different work loads.
Able to specify appropriate storage architecture, compute architecture, communications architecture.
Fully knowledgeable about onsite, private hybrid and different cloud environments.
Knowledgeable and able to specify and present software defined data center and software defined network architectures.
Fully able to design architecture for different workloads – OLTP, DWH, BigData.
Fully knowledgeable of the economics involved in IT infrastructure and how best to optimize value.
Able to evaluate customer infrastructure and make recommendations to improve performance or reduce operating costs.
Desire work out of Lagos – Nigeria and eventual travel in central Africa
Stay on top of new and emerging platforms and technologies with a focus on how to apply this knowledge to client engagements and to expand service offerings.
At least 5 years’ experience in Lead Strategy/Design/Implementation of IT Infrastructure
Extensive and substantial practical experience as well as applied knowledge of general infrastructure components and techniques. Must be more than capable of providing professional advice and guidance to other technical and business professionals. The following technologies or disciplines are, but not limited to:
System sizing and configurations
Server Load balancing
Clustering/HA
Storage
Virtualization
Performance management
Troubleshooting
Superior oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences

INDEPENDENT ATM BUSINESS LEAD

A high-impact Independent ATM Business Lead function can accelerate progress against critical IT objectives that require a cross-enterprise perspective. The mission (duties and responsibilities) of Independent ATM Business Lead is to

Responsibility for day to day development of ATM / Self Service.
Win, develop and preserve customer relationships through ATM deployment services
Develop plans working closely with allocated resources within retail to drive sales within the regions
Develop and manage new pipeline of opportunities in each region
Identify through analysis key future target locations building relevant bulk business cases for future deployment in each specific country based on known data and information
Provide finance support for all new ATM / Self Service developments and deployments in region
Be innovative and provide recommendations and support for all new projects and developments for ATMs in region

REQUIRED SKILLS (MINIMUM KNOWLEDGE, SKILLS AND ABILITIES TO ENTER THE JOB):
Senior level experienced ATM services executive.
Able to structure, design and implement a full scale ATM services business on an IAD model.
Familiar with different models of ATM business, familiar with different ATM models
Familiar with the cost and profit levers and able to produce a complete business and operations plan.
Ready to play CEO role for IAD business.
Desire work out of Lagos – Nigeria and eventual travel in central Africa
Must have 5 or more years of management experience.
Must have expert knowledge of the ATM life cycle.
Detail oriented yet also able to think ‘big picture’ and understand the key trends and levers that impact a business.
Ability to handle a high degree of ambiguity, and fast paced change management
Ability to manage multiple projects effectively at the same time and to work effectively under deadline constraints.

MANAGED SERVICES LEAD

A high-impact Managed Services Lead function can accelerate progress against critical IT objectives that require a cross-enterprise perspective. The mission (duties and responsibilities) of Tezza’s manage services leader is to

Serve as a primary point-of-contact for customer satisfaction and act as the liaison between the customer, sales and other functional Managed Services groups.
Collaborate with the Managed Services functional groups and individuals to set objectives & goals, understand scope and dependencies.
Participate in internal planning activities to develop schedules and align resources for projects and support activities.
Coordinate with Program Manager / Project Managers as appropriate to ensure the plans are integrated and synchronized with all team members to provide reasonable assurance that projects are successfully delivered.
Proactively identify, manage, and communicate issues and risks, escalating as appropriate to Senior Management.
Understand the customer’s needs and make suggestions that will have a positive impact on the customer and improve on customer satisfaction.

REQUIRED SKILLS (MINIMUM KNOWLEDGE, SKILLS AND ABILITIES TO ENTER THE JOB):
Full understand of the tools and processes for managing an IT operation.
Fully knowledgeable about the tools and processes for efficiently and effectively managing an IT department.
Able to conceive and design managed services offerings.
Able to design and document standard operating procedures for managed services operations.
Able to bring prior knowledge in these areas to bear.
Fully knowledgeable of the economics of IT operations and managed services.
Fully capable of independently designing, selling and expecting a managed services engagement.
Desire work out of Lagos – Nigeria and eventual travel in central Africa
Stay on top of new and emerging platforms and technologies with a focus on how to apply this knowledge to client engagements and to expand service offerings.
At least 5 years’ experience in Lead Strategy/Design/Implementation of Managed Services
At least 5 years’ experience in Managed Services Delivery
Superior oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences

CHIEF SOLUTION ARCHITECT

A high-impact Architecture function can accelerate progress against critical IT objectives that require a cross-enterprise perspective. The mission (duties and responsibilities) of Tezza’s Architecture is to:

Provides advice to customers regarding industry best practices in business process and software deployment methodologies
Conducts/leads business process analysis or design/construction phase of the project including writing functional specifications
Creates and modifies procedural and system documentation throughout the project
Develops functional and technical specifications for modifications, interfaces, reports and screens that meet the customers’ business objectives and are of sound design
Provides primary user support and verifies that the system provides the required business functions
Prepares and delivers presentations for user, management, and executive level audiences
Communicates and/or supports business cases to Product Management and Product Development regarding specific trends for future product functionality and enhancements
Assists Project Managers in planning efforts
Working with the Project Manager, creates detailed tasks on overall project plan (i.e. during sales cycle, during project mobilization and design, or based on change requests)
Ensures knowledge transfer is conducted with key customer project team members
Is a thought leader in the Transportation Solution Industry and is able to apply that knowledge to customer engagements
Incorporate SOA principles into enterprise architecture design, including identifying opportunities for common services and service reuse
Participate in relevant external standards organizations, industry groups, panels, etc.
Document all architecture design and analysis work
Develop, improve, validate, and use tools to facilitate enterprise architecture efforts
Lead analysis of technology industry and market trends to determine their potential impact on the enterprise architecture

REQUIRED SKILLS (MINIMUM KNOWLEDGE, SKILLS AND ABILITIES TO ENTER THE JOB):
10+ years solutions design and implementation experience at line of business or enterprise level
5+ years’ experience in design and architecture at enterprise level.
Bachelor’s degree in Computer Science, Information Systems, Business or equivalent discipline is required
Master’s degree in Computer Science, Information Systems, Business or equivalent discipline is desired
Desire work out of Lagos – Nigeria and eventual travel in central Africa
Experience leading large teams in a matrix management environment.
Fully knowledgeable about solution architecture patterns, integration patterns, mobile and web application architectures.
Able to quickly translate vague user requirements to possible and probable solution architectures.
Broad knowledge of technology from mobiles to servers and data centers.
Extremely quick to research and evaluate potential platforms and technologies.
Knowledgeable about general business transactions and functions across multiple domains – banking, retail, manufacturing, service etc.
Ability to prepare and present solution proposals.
Ability to work with a young and less experienced team and bring them up to speed quickly. Ready to act as chief innovation officer for the company.
Experience managing vendor agreements and tracking service levels.
Superior oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences

TEST MANAGER

JOB DESCRIPTION
The Test Manager role has oversight of all testing activities including estimating and resource planning at the program and portfolio level. The role also collaborates with Project Management, Application development and multiple test teams in the planning and execution of projects. The Test Manager is responsible for the analysis, design, planning and execution of testing for projects and initiatives. The role demonstrates extensive knowledge of all phases of the Software Development Life Cycle (SDLC) and techniques for creating a high value and technically-driven Test Team that is strong, independent, formal and unbiased. The Test Manager conforms to Tezza Business Solutions’ testing practices and standards.

Level of Scope
Assignments will be strategic and tactical in nature


JOB DESCRIPTION
Provide day to day leadership and direction to test teams during all test cycles
Ensures cross functional training and self-development of test resources across projects.
This role will publish appropriate dashboards and metrics to project teams, and coordinate across all functional teams for quality and test deliverables.
This role will also provide continuous improvement of project test standards, guidelines and governance and participate in global test initiatives and governance. Overseeing execution of assigned client-specific software testing projects, tools and techniques
Manages risk/impact analyses for the projects
Responsible for estimation of testing effort including the creation and management of test schedule and escalation if deviation are foreseen or occur
Responsible for the creation of project test plans and test cases
This role will execute test cases and record defects where and when necessary
Work with the developers to understand the technical requirement/design being built in a project
Work with the business analyst to understand the business rules and requirements for a project
Trace Test Cases back to requirement to verify coverage
Validate Test Preparation of environments and verify all teams are aligned with what needs to occur to build/prepare the test environments
Coordinate, Track and report regularly on execution of all test phases
Coordinate defect triage meetings for all test phases
Assist external testing resources in adopting Tezza standards and processes
Verify defects are effectively recorded, communicated and understood
Ensure warranty/support related changes are incorporated into all existing testwares
Ensure re-use of existing testing documentation for new projects/releases
Mentor and provide guidance to testers
Analyze and ensure test results and changes/defect are reflected in the test case and test cases are updated appropriately based on resolution
Identify and recommend process improvements as necessary
Perform additional duties as assigned

Qualifications And Experience
Bachelor’s degree in Computer Science, Business Administration or related areas
5 – 8 years of test related experience including 2 – 4 years in a test leadership role.
Capable of overseeing and coordinating a group of testers (and other project participants when working within the capacity of a Test Project Manager) on any given project. Will have accountability for multiple projects or a single large project.
The ISTQB Certified Tester Foundation Level certification or similar certification is desirable

PHP AND MYSQL DEVELOPER

JOB OBJECTIVE
To be part of a team responsible for creating and delivering outstanding software experiences to clients. Work with equal proficiency as part of a group and autonomously on a variety of dynamic projects with changing priorities. Develop, test and deploy new applications and services. Troubleshoot and maintain existing systems in order to keep code synced, current and accessible using source control.

JOB DESCRIPTION
Participate in the requirement s analysis, design and development of software applications Troubleshoot and maintain existing systems
Create Up to date with modern interactive designs and the latest trends
Keep code synced, current and accessible using source control
Troubleshoot and maintain existing systems
Remain current with the web as a consumer and a producer
Understand and debug code to fix production issues.
Understanding of version control systems
Design and manage database to support web based applications
Responsible for developing and articulating internal built solutions or products based on strategic insight of management.
Work with geographically dispersed teams in Kenya, Uganda, Nigeria, USA and Australia
Responsible for developing front end applications and relevant API, including developing API modules
Create user experience innovations and architectural strategies for front end technologies
Collaborate with back end developers to intercept and resolve API issues.
Develop scalable solutions to accommodate for future growth
Perform additional duties as assigned

QUALIFICATIONS AND EXPERIENCE
Bachelor’s degree in Computer Science, Computer Engineering, Electrical/ Electronics Engineering or its equivalent
3 – 5 years of professional experience building complex commercial, enterprise PHP and MySQL web applications
Proven track record with PHP 5; Zend Framework, 1Laravel 4 or 5 (+) and working with Restful APIs
SMySQL; Experience with properly indexing tables, optimizing queries across multiple large tables and with writing complicated queries by hand
MSSQL; Basic experience working with MSSQL and MSSQL stored procedures (+)
UNIX; Basic experience working from a CLI and the ability to configure an Apache server from a CLI (+
Javascript; The ability to write javascript without having to rely on jQuery and experience with Object Oriented javascript
API; Experience in Paypal API, Twilio API and Payment Express API
Ability to design and implement database graphics to support web based applications.

TEST LEAD

JOB DESCRIPTION
The Test Lead role performs planning, monitoring, and control of the testing activities on small, medium to large scale projects. The role assures conformity to Tezza’s and Clients’ testing practices and standards across all project as well as coordinating cross portfolio interactions and dependencies.

This role working with Project Management (Test Managers or Project Managers), Application Development and multiple test teams, manages the analysis, design, planning and execution of testing for major corporate projects and initiatives. They lead, guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites and thus they must demonstrate knowledge of all phases of the Software Development Life Cycle (SDLC) and techniques to enable them manage daily workload of Test Analysts and give direction.

Level of Scope
Assignments will be tactical in nature

JOB DESCRIPTION
Form a working relationship with the clients within which you have responsibility.
Develop Test Plans for projects within your divisions and feed those into the project plans of the customer’s larger projects.
Ensure suitable resources are scheduled to the testing projects to allow the testing of those projects to occur within the required time-frames.
Work from Functional Specifications to ensure appropriate Test Scripts are prepared which cover the testing requirements of a project, and which will test the software to agreed guidelines.
Manage testing resources to ensure accurate and precise execution of the Test Scripts and ensure documentary evidence is produced and recorded in the agreed format.
Verify defects are effectively recorded, communicated and understood
Ensure appropriate test environments are established and maintained.
Develop a network of internal and external contacts to improve technical knowledge and improve communication channels.
Produce appropriate documentation for reporting the progress of all software testing in a clear and concise format.
Communicate effectively with the Test Managers, identifying and escalating issues in a timely manner, ensuring full details are obtained.
Spend some of your time acting as a Software Tester, writing Test Scripts and executing those Test Scripts, either under your own direction or that of another Test Team Lead.
Coordinate defect triage meetings for all test phases
Mentor and provide guidance to testers
Analyze and ensure test results and changes/defect are reflected in the test case and test cases are updated appropriately based on resolution
Identify and recommend process improvements as necessary
Perform additional duties as assigned

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