Jobs at InterContinental Hotels Lagos

InterContinental Lagos comprises of 358 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests will have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and Cocktail bar will be the perfect setting for casual meetings over coffee or drinks. In addition, for the health conscious traveller there will be a health club bar serving fresh juices. InterContinental Lagos will also offer exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout. Other amenities will include a fully-equipped gym, outdoor pool, and retail space.

DIRECTOR OF FOOD & BEVERAGE

DESCRIPTION
FINANCIAL RETURNS:
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labor costs.
In partnership with other department heads, identify additional sales opportunities to enhance revenue.
Drive promotions that deliver great dining experiences for our guests.
Ensure all credit and financial transactions are handled in a secure manner.

PEOPLE:
Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties.
Promote teamwork and quality service through daily communication and coordination with other departments.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.

GUEST EXPERIENCE:
Ensure that all food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
Interact with guests to ensure expectations are being met.

RESPONSIBLE BUSINESS:
Manage local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends.
Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimizing waste. Perform other duties as assigned. May also serve as manager on duty

QUALIFICATIONS
Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field plus 4+ years of related experience, including management experience. Must speak English language.

Job: Food & Beverage
Primary Location: IMEA_Africa-Nigeria-Lagos-Lagos
Oct 7, 2015, 10:59:00 PM

DIRECTOR OF ROOMS

DESCRIPTION
FINANCIAL RETURNS:
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
Oversee night audit function and preparation of daily financial reports.
Prepare and submit statistical, performance, and forecast analyses and reports as required.
Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.
Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

PEOPLE:
Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
Educate and train team members in compliance with brand standards, service behaviors, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties.
Promote teamwork and quality service through daily communication and coordination with other departments.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.

GUEST EXPERIENCE:
Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.
Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs. RESPONSIBLE BUSINESS:
Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.
Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts. Perform other duties as assigned. May also serve as manager on duty

QUALIFICATIONS
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration and four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience.
Must speak English Language.
Job: Central Reservations
Primary Location: IMEA_Africa-Nigeria-Lagos-Lagos
Oct 7, 2015, 10:59:00 PM

TO APPLY
Click on Job Title below:

DIRECTOR OF FOOD & BEVERAGE

DIRECTOR OF ROOMS

DUE DATE: 7 October, 2015